Frequently Asked Questions

How can I order auto parts?

You can order auto parts through our website by following these simple steps:

1. Search for parts using our search engine or browse by category.
2. Verify compatibility with your vehicle model.
3. Add products to your shopping cart.
4. Proceed to your cart and click "Proceed to Checkout."
5. Enter the required shipping and payment information.
6. Select installation service if desired.
7. Review your order and confirm.

What payment methods do you accept?

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• KNET
• Cash on Delivery (Kuwait only)
• Bank transfer (for large business orders)

Can I modify my order after submitting it?

Orders can only be modified within one hour of submission and before the order processing begins. To do so, please contact customer service immediately via phone at +965 98067221 or email at [email protected] with your order number and the requested changes.

Is there a minimum order requirement?

There is no minimum requirement for personal orders. For business wholesale orders, we offer special pricing for orders over KD 100. Please contact our sales department for custom quotes on bulk quantities.

How fast is your delivery?

We commit to delivering all orders within Kuwait within 24 hours from the time of order confirmation. We strive to provide the fastest auto parts delivery service in Kuwait.

What are the shipping costs?

Shipping charges depend on your location and the size/weight of your order:

• Free delivery for orders over KD 25 within Kuwait
• Flat rate of KD 2 for orders under KD 25 within Kuwait

Exact shipping charges will be displayed during checkout before you confirm your order.

Do you offer same-day delivery?

Yes, we provide delivery to all areas in Kuwait within 24 hours of order confirmation. For urgent orders, please contact customer service directly to arrange faster delivery.

How can I track my order?

Once your order is shipped, we will send you an email containing a tracking number and a link to track your shipment. You can also log in to your account on our website and view your order status in the "My Orders" section.

What is your return policy?

Customers may return most new, unopened items within fourteen (14) days from the invoice date, provided they are in good condition and resalable. The reason for return must be due to a defect or mistake in the item, which was not evident at the time of purchase. For more details, please visit our Returns & Warranty Policy page.

What are the tire warranty terms?

Tire warranty is valid for one (1) year and covers manufacturing defects only. Vibration warranty and flat spot warranty are valid for seven (7) days from the installation date.

What are the battery warranty terms?

Battery warranty duration varies by brand and is stated on the purchase invoice. Batteries cannot be returned or exchanged after installation unless a manufacturing defect is present, in which case it will be covered under warranty.

Are other spare parts covered by warranty?

Yes, genuine spare parts have a 30-day warranty against manufacturing defects. Imported parts may carry longer warranty periods depending on the manufacturer. The specific warranty period is indicated on your purchase invoice.

How do I know if a part is compatible with my vehicle?

You can check part compatibility with your vehicle in two ways:

1. Use our vehicle search tool on the website: select your car make, model, and year, and we'll show you only compatible parts.
2. Contact our customer service team with your vehicle details and VIN number if available.

We verify part compatibility with your vehicle before shipping to ensure you receive the correct parts.

Do you sell only genuine parts or do you offer alternatives?

We offer a variety of parts to meet our customers' needs:

• Original Equipment Manufacturer (OEM) parts: made by the vehicle manufacturer.
• High-quality aftermarket parts: made by reputable companies that meet high-quality standards.
• Economy aftermarket alternatives: cost-effective options while maintaining decent quality.

We always clearly indicate the type of part in the product description to help you make an informed decision.

What types of auto parts do you provide?

We provide a wide range of auto parts, including:

• Engine and transmission parts
• Brake and suspension components
• Tires and wheels
• Batteries and electrical components
• Cooling and air conditioning systems
• Lighting and signaling
• Body parts
• Filters and oils
• Accessories and add-ons

What if I don't know which part I need?

If you're unsure which part you need, we're here to help. You can:

• Speak with one of our specialized technicians over the phone.
• Email us a photo of the faulty part or a description of the problem.
• Visit our center in Kuwait City for a free diagnosis.

Our team of experienced technicians will help you identify the right part based on your problem symptoms.

Do you offer installation services for parts?

Yes, we provide professional installation services for many auto parts. You can select the installation service during the purchase process, and our team will call you to determine the best suitable time within the next 24 hours after placing the order.

How much does installation cost?

Installation costs vary depending on the type of part and vehicle model. Installation fees are displayed on the product page and during checkout. Some simple items like filters and batteries may have free installation when purchased.

Where are parts installed?

We offer two options for installation:

• At our service center in Kuwait City.
• Mobile installation service where our technician comes to your location in Kuwait (additional fees apply).

When scheduling your appointment, you can choose the option that works best for you.

What parts do you offer installation services for?

We provide installation services for many auto parts, including:

• Tires and wheels
• Batteries
• Brakes (pads and discs)
• Filters (oil, air, fuel)
• Exhaust systems
• Basic suspension components
• Lighting systems
• Windshield wipers

For more complex repairs like engine or transmission repairs, we recommend visiting our service center for assessment.

How do I create an account?

You can create an account by clicking on "Login/Register" at the top of our site and selecting "Create New Account." You'll need to provide your name, email address, phone number, and create a password.

What are the benefits of creating an account?

Creating an account on B2B.com.kw provides you with several benefits:

• Track your orders and view past purchase history.
• Save your vehicles to easily find compatible parts.
• Access special pricing for regular customers.
• Receive notifications about deals and discounts for your vehicle's parts.
• Ability to review and rate products.
• Faster shopping experience for future purchases.

Can I purchase without creating an account?

Yes, we offer a guest checkout option without the need to create an account. However, you'll need to provide contact and shipping information each time you make a purchase, and you won't be able to access account benefits.