Terms and Conditions

Last updated: May 20, 2025

Welcome to B2B.com.kw, specializing in auto spare parts. Please read these terms and conditions carefully before using our website. By using the site, you agree to be bound by these terms and conditions.

1. Introduction

These terms and conditions apply to the B2B.com.kw website, applications, and all products and services offered. By using our site, you agree to comply with these terms. If you do not agree with these terms, please do not use our site.

2. Accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your account information and password. You are responsible for all activities that occur under your account.

For business customers (companies), you must have legal authorization from the company to create an account and make purchases. We reserve the right to request documents proving this authorization.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

3. Products and Spare Parts

We make every effort to display auto spare parts, specifications, and prices accurately on our site. However, we do not guarantee that all information and specifications are error-free. We reserve the right to correct any errors or omit inaccurate information.

Product prices are subject to change without prior notice. We reserve the right to determine product availability and the quantities we can supply.

Product images are for illustrative purposes only and may differ from the actual product.

4. Parts Compatibility

While we make every effort to ensure the compatibility of spare parts with the specified vehicle model, we do not take responsibility for any compatibility errors that may occur. The customer is responsible for verifying the compatibility of spare parts with their vehicle before purchase and installation.

Please consult your vehicle manual or an authorized service center to confirm parts compatibility before purchase.

5. Orders and Payment

When you place an order, you are making an offer to purchase the product. The order is not accepted until we confirm it and send you an email confirmation.

We accept the specified payment methods as indicated on our website, including credit/debit cards, bank transfer, and cash on delivery (depending on region). By providing payment information, you confirm that you are legally authorized to use the payment method provided.

For business customers, we may offer deferred payment options subject to credit approval. Deferred payment terms are subject to a separate agreement.

6. Delivery and Shipping

We strive to deliver products on time. However, delays may occur that are beyond our control. We do not guarantee a specific delivery date unless explicitly stated otherwise.

Delivery charges depend on your location and the size and weight of your order. All applicable delivery charges will be displayed during the checkout process.

Delivery service is currently limited to within Kuwait. For international shipping, please contact customer service for information and pricing.

7. Warranty and Product Quality

Auto spare parts sold on our site are subject to the following warranties:

• Tire warranty is valid for one (1) year and covers manufacturing defects only.
• Vibration and flat spot warranty is valid for seven (7) days from the installation date.
• Battery warranty duration varies by brand and is stated on the purchase invoice.
• Other spare parts have a 30-day warranty against manufacturing defects only.

The warranty does not cover damage resulting from misuse, accidents, improper installation, modifications, or harsh environmental conditions.

8. Returns and Exchanges

Customers may return most new, unopened items or request a refund under the following conditions:

• Returns or exchanges must be made within fourteen (14) days from the invoice date.
• The original invoice must be provided at the time of return or exchange.
• The item must be in good condition and resalable.
• The reason for return must be due to a defect or mistake in the item, which was not evident at the time of purchase.

Batteries cannot be returned or exchanged after installation unless a manufacturing defect is present, in which case it will be covered under warranty.

For more details, please refer to our complete Return and Exchange Policy.

9. Installation Responsibility

We do not provide installation services and are not responsible for any damages resulting from improper installation of products purchased from our site. Spare parts must be installed only by qualified technicians.

Technical advice or installation guidelines provided on our site are for general informational purposes only and are not a substitute for professional technician advice.

10. Intellectual Property

All content on our site, including text, graphics, logos, images, and software, is the property of B2B Integrated Company or our licensors and is protected by copyright and trademark laws.

Your use of our site does not grant you any ownership rights in the site's content. You must not use any content without obtaining written permission from us.

11. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our site or products.

We assume no responsibility for damages resulting from:

• Incorrect selection of spare parts for your vehicle.
• Improper installation of products purchased from our site.
• Failure to properly maintain the vehicle after parts installation.
• Inappropriate use of products.

Our site, its contents, and our products are provided "as is" and "as available" without any warranties of any kind, express or implied, except those expressly stated in our warranty policy.

12. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Kuwait. Any dispute arising from these terms will be subject to the exclusive jurisdiction of the courts of Kuwait.

13. Modifications

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our site. It is your responsibility to review these terms periodically.

14. Contact Us

If you have any questions about these terms and conditions, please contact us at:

B2B Integrated Company
Address: Kuwait City - East Block 6 - Mubarak Al-Kabeer Street, Al-Mustathmer Tower 2 - 4th Floor
Email: [email protected]
Phone: +965 98067221

All rights reserved to B2B Integrated Company – © 2025